Friday, May 19, 2006
Monday, May 15, 2006
Just wanted to expand on my thoughts on this article at DIY Planner.
As my Grandma Mary would no doubt have said, "It doesn't cost an extra dime to be courteous."
Having worked at places like Mickey D's, Sears, etc., I know what a few nice words or a pleasant smile can mean. It can sometimes mean the difference between crying yourself to sleep that night and not.
The people who make a point of saying a couple nice words or just being generally pleasant,(like, not returning my smile and nice greeting with a hate-filled glare and the words "Just hurry up and ring me up!") can really make up for the people who behave like complete and utter assholes.
Because I remember (and hope I never forget) what it was like, I look at it as my job to be a sort of professional nice person, being kind to waitstaff and clerks, even unto the lowliest trainee. I also make a mental note of anyone I might be with, and whether or not they do the same. Anyone that puts an effort into being nasty to these folks is definately off the list of people I call friends.
And yes, there are people that actually go out of their way to be nasty to serviceworkers--and this is often a red flag that the person has a hostility problem, or some kind of control/manipulation issues. I had a friend that once used to brag to me about how she and her boyfriend (may they both burn in hell) used to start crap with everyone in a restaurant, completely oblivious to the fact that since my current job was as a table busser, I was extremely unimpressed.